A1: We always analyze the source volume of the translation projects, that is to say in the language in which the document to be translated is written. The unit of measurement used by Meditradox is per word, respectively per standard page (300 words). The prices differ according to the text's difficulty or to the urgency imposed by the customer's needs (SERVICES). If your document is in Microsoft Word format, you may assess the volume of the material to be translated by accessing the menu Tools > Word Count.

A2: The normal term for the execution of a translation with a normal to medium degree of difficulty, from the group of the main European languages and within the normal working hours, is about 10 pages/day/translator. In case of difficult translations or from less widespread languages, this volume may decreaseto 5 to 6 pages/day/translator.

For urgent works, the translators need to make an additional effort in order to manage to translate a much larger number of pages in a short time (extra hours or work during the night, week-ends, holidays etc.). Therefore, their payment is supplemented proportionally with the work done, and for this reason we request that you pay the urgency fee.

A3: In this case, we will need a least three translators who will simultaneously translate your materials, and the translation will be subsequently checked and assembled in the format desired by the customer. The decision is taken immediately after we received your order, according to the degree to which our translators are busy and to the assignment's complexity.

However in the ideal situation a single translator - or the smallest possible number of translators - handle the translation itself. This ensures a better stylistic and terminological consistency and the majority of the possible sources of mistakes are eliminated.

Meditradox guarantees you that the delivery deadline will always be respected with maximum priority. This is expressly stipulated in our contractual provisions, thus offering you a real quality for a fair price.

A4: Each translation follows a work process which includes: (a) the initial translation made by a member of Meditradox; (b)proofreading of the translation by another member,(c) correcting and (d)drawing up the document in electronic and/or printed format. (WORKFLOW)

If you wish an additional verification of the quality of the translation, you can contact another specialized company or another professional translator in order to carry out the editing of the translation document. Of course, you will pay for this service even if there are not identified any translation or editing errors.

A5: Yes, upon request we also provide DTP services to our customers (SERVICES)

A6: We are prepared to meet your company’s demand to save time and other resources, offering you all services connected to the translation, as well as legalized or supralegalized translations (Apostille of the Hague Convention).These connex services will be charged separately and they include the notary fees, respectively our extra fee. (SERVICES)

A7: The translations are delivered by e-mail, they are handed in and taken out personally or sent via snail-mail to the customer’s address. The translations may be printed and/or saved in electronic format.

If you wish to receive them via snail-mail, please take into consideration that at least one extra day is needed for delivery after the completion of the translation.

We can receive documents in hard or soft copies, by fax, e-mail, post etc. The documents in electronic format may be saved on a disk, CD, DVD etc.

The translations may be sent using any classic or modern method, according to the efficiency, duration, need and possibility of reception of the customers.

A8: We do not have a fixed rate which would be applicable to all projects, irrespective of the field, urgency, etc. We charge for our translation services according to the costs involved by a certain project. (ONLINE QUOTING)

A9: The very first step you should take is the request of a quote, which should include the following: contact data, the service requested, the source language, respectively the target language of the document(s), the source document(s) or a sample, and the proposed deadline. (CONTACT). We will answer your request promptly and professionally. Your documents will be carefully analyzed, taking into consideration the source language, field and the word-count. It is decisive to have all relevant details, before we give you the realistic price estimate.

We will confirm within 2 working hours the reception of the on-line order and we will send you in the shortest time the information regarding the price, timeframe and other important details concerning your order. (ON-LINE QUOTTING).

A10: Establishing a long-term and reciprocally beneficial cooperation with you is one of our major priorities. The applicable discounts can be agreed taking into account our past cooperation and the prospectives of the future business relations.

A11: All documents will be handled with maximum confidentiality. Our contract also includes a non-disclosure clause. Moreover, each translator signs with Meditradox, before beginning the collaboration, a confidentiality contract, through which the company reserves the right to sue the translator in case he/she transgresses the confidentiality clause. Through these contracts, respectively the contractual clauses, we ensure our customers that we assume the responsibility for keeping the confidentiality of the documents given for translation. Our polilcy is to keep the documents to be translated, respectively the already translated materials, over a period of 1 year. Upon request, we can archive your documents in secured format and keep them for a period of maximum 3 years.